Shipping

Where does Del Lote 47 ship?

Del Lote 47 currently ships to U.S. & Puerto Rico.

When will my order ship?

Here’s how it works: you order, we process, we make, and then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days. Building your products takes 8-10 days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via [email protected]. We can give you the inside info.

Returns & Exchanges

What’s your return policy?

All items are final sale, no returns are accepted.

We may replace items if they have arrived damaged. Please reach out to [email protected] with your order number and a photo of the damaged item. 

All returns must be processed within 7 days of receiving the order.

If you’re eligible, you’ll receive a store credit for a future purchase in the full amount you paid for the product. Please note that your original shipping charges are not credited.

How do I place a return or exchange?

We’re sorry you’ve received a damaged Del Lote 47 piece. Please reach out to [email protected] within 7 days of receiving your order. Please include your order number and a photo of the damaged item, and we'll take care of the rest.

Can I receive a refund for damaged items?

If you’re eligible, you’ll receive a store credit for a future purchase in the full amount you paid for the product if you received a damage item. Please note that your original shipping charges are not credited. Sorry no refunds.

What should I do if I receive the wrong product?

Oh no, sorry about that! If you received a product different from the one that you ordered, please contact us within 7 days of receiving your order at [email protected] and we’ll be sure to get you the item you ordered!

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, Discover and American Express credit cards and ATH Móvil (Contact us for info. about this type of payment). 

Order Questions

Can I use multiple promo codes at checkout?

You can use one promo code per order. 

Can I cancel an order?

Sorry, all sales are final.

Other Questions

I have a weird question about del Lote 47 and I want to talk to a person about it.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at [email protected]. Don’t worry—we check it constantly.